When HR departments and HR professionals can’t agree on the best way to answer questions
When HR professionals want to discuss how to handle a problem with a colleague, they may want to talk about HR.
But they’re often split on what to do with the answers.
Here are five tips to help them make the best decisions.1.
Identify what’s wrongWith the HR professional, it can be difficult to determine exactly what needs to be done to solve a problem.
When a problem doesn’t seem to be being handled correctly, it may not be obvious what needs fixing.
So it’s important to identify what is wrong and what needs improvement.
For example, if a HR department wants to investigate the cause of an employee’s behavior, it’s not unusual for them to ask what specific behaviors the employee is exhibiting.
If the HR department doesn’t know how to address the issue, it could end up asking the employee to take part in a workshop to improve their performance.2.
Make the conversation funWhen HR professionals have trouble agreeing on what needs doing, they’re more likely to feel like they’re just wasting time.
Instead, the HR person should try to find common ground and work together.
For instance, the person working with the HR office might be tempted to ask the employee what the employee’s performance is.
If both parties are interested in the issue and can discuss it, then it may be possible to reach a resolution.3.
Listen to the customerWhen HR personnel are trying to solve problems, they often have to rely on what they’ve heard before.
When HR people are working with a client, they might want to make sure the HR team knows how to use the information.
If they’re looking for an HR expert to help, they’ll often hear stories about other HR professionals who’ve successfully solved the problem.4.
Understand the problemYou need to understand the problem to get an idea of what needs resolving.
If you don’t understand the issue properly, you might ask your HR person to explain what they’re trying to do.
The person working in HR may ask you what the HR problems are and how they relate to the problem they’re working on.5.
Ask the right questionsAs HR people often try to solve the problem using the same answer that they’ve been using for the past few months, they can be prone to misinterpretation and misunderstanding.
It’s a good idea to ask questions to help you understand what the problem is, what the solution is, and what you need to do to solve it.
For some HR problems, it might be useful to understand what an HR issue is before they ask you for help.
If the HR problem you’re working with isn’t clear, ask the HR manager to explain the problem and what they need to fix.
Then you can talk about what needs changing, how the problem could be addressed, and how the solution will improve the employee experience.